- A customer service metric that measures the experience with a product or service. Customers document their experience on a 7-point Likert scale ranging from “Very Difficult” to “Very Easy.” The result can be used to assess how much effort is needed to use the respective product or service, and to predict further use.
- Related terms: Score, Net Promoter Score, Customer relationship management, Likert scale
- Previous term: Custom property
- Next term: Customer relationship management
- Random term: Instance variable (webglossary.info/random 🎲)