- A management tool that can be used to gauge the loyalty of a firm’s customer relationships. NPS serves as an alternative to traditional customer satisfaction research and is claimed to be correlated with revenue growth. The Net Promoter Score is calculated based on responses to a single question: “How likely is it that you would recommend our company, product, or service to a friend or colleague?” ← Wikipedia
- Related terms: .NET Framework · Score · Customer Effort Score · Cyclomatic complexity
- Previous term: Net neutrality
- Next term: NetFront
- Random term: Orphan (webglossary.info/random 🎲)