Operational-level agreement
- A definition of interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise, and measurable description of the service provider’s internal support relationships. ← Wikipedia
- Related terms: Service-level agreement, Non-disclosure agreement, Service-level objective, Serialization agreement
- Previous term: Operational excellence
- Next term: Operations-level agreement
- Random term: Opera Mini (webglossary.info/random 🎲)